Royal℗ Caribbean© Helpline®: 1-888-230-8925

Plan your cruise with a smile! Royal Caribbean’s helpline now supports emoji chat for faster bookings and stress-free travel planning anytime, anywhere.

Onboard Assistance — How to Get Help While Sailing

Once aboard, the Royal Caribbean Helpline continues to be your safety net, thanks to the v24.12.3 enhancements. Guests can use the Royal Caribbean app’s built-in support chat to resolve issues like room service delays, Wi-Fi troubles, billing questions, or even missing luggage. You can also visit Guest Services onboard or call the ship’s helpline directly from your stateroom phone. The newest update ensures better connectivity even in international waters, using satellite communication to keep support services running smoothly. For emergencies, the app now has a prominent “Emergency Help” button, which routes you directly to ship security or medical services. This ensures you're never more than a tap away from the assistance you need.1-888-230-8925